Refund & Return Policy

We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction.

If you’re not satisfied with your purchase, you may return your products within the guarantee period to receive a full refund.

• Autoship subscribers (that started from Jan 9, 2023 onwards):
  180 days money-back guarantee from your subscription date on each unique subscription of each unique product/bundle
  
  
• One-time purchases:
  90 days money-back guarantee on the first order of each unique product/bundle

We aim to resolve all queries and requests within 1-2 business days. To ensure a smooth refund process, please follow the step-by-step instructions below.

Kindly refrain from filing a dispute through Paypal as it will prolong the cancellation/refund process by at least 21-28 days. To resolve the matter quickly, kindly message us here.

Cancellation:

With the self-service feature, you can cancel your orders within 12 hours from the time you placed your order.

This feature is only available for orders that haven't shipped.

Steps to proceed, please refer to this article.

Returns (Cancelations after shipping):

To cancel your order after shipping, you can choose one of the following options:

1. Reject the parcel upon delivery
2. RTS (Return To Sender) the parcel by placing it back in your mailbox with the flag up
3. To Return to our Facilities: please submit a request here and we will be more than happy to assist you with a return label.

Do update us once you have proceeded with one of the above options, so we are able to process your refund as soon as the return is reflected on the courier tracking system. 

Refunds

If you are not satisfied with your purchase, you may request a refund within 90 days.

Simply message us here with the reason for the refund request. Our friendly customer support team will be there to assist you.

• For orders canceled within 12 hrs:

Refunds are processed instantly and will reflect on your statement based on your payment method

• For Returns:

Once the tracking had been updated on the courier’s portal, we will issue a refund and it will reflect on your statement based on your payment method

Please note:
*PayPal:
Refunds are immediate and will reflect on your PayPal balance in real-time.

*Credit and Debit cards:
Processing varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7-14 banking days before it’s reflected in your bank statement. 

Issues with Your Package?

We work closely with trusted partners to ensure your order is safely delivered. As far as we take measures to ensure the smooth delivery of our goods, there may be circumstances outside of our control.

If you’ve received the goods in a non-satisfactory condition, please message us here within 5 days of delivery and we will work with you to quickly resolve the issue.

To help us quicken the process, kindly send us an email with the following:

• Photo(s) of the issue
• Details of the issue
• Your order ID

Shipping Fees

Once we’ve received the returned goods, you will receive the refund amount of your original purchase. Kindly note that this does not include the shipping cost for returning the goods.

We recommend using a trackable shipping service so we can monitor the status of your return and process your refunds quicker.

Delayed Refunds

Kindly note your bank may take up to 21 business days to show the refund in your bank statement.

If your refund does not show in your bank statement after 21 business days, please contact us for assistance.

Still Have More Questions?

If you have any questions regarding refunds or how to return your item to us, please message us here.