We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction.
If you’re not satisfied with your purchase, you may return your products within the following period upon delivery to receive a full refund.
We aim to resolve all queries and requests within 1-2 business days. To ensure a smooth refund process, please follow the step-by-step instructions below.
Kindly refrain from filing a dispute through Paypal as it will prolong the cancellation/refund process by at least 21-28 days. To resolve the matter quickly, kindly email us at firstname.lastname@example.org.
If you are not satisfied with your purchase, you may request a refund within 90 days upon delivery. (30 days for autoship)
Simply email us at email@example.com. Our friendly customer support team will be there to assist you.
To help us quicken the refund process, kindly follow the specific instructions below:
We honor all refund requests under our “90 Days Satisfaction Guarantee”. (30 days for autoship)
To receive your refund as quickly as possible, kindly do the following:
*Note that the tracking code needs to be given to uswithin the 90-day period of receiving the products.
We work closely with trusted partners to ensure your order is safely delivered. As far as we take measures to ensure the smooth delivery of our goods, there may be circumstances outside of our control.
If you’ve received the goods in a non-satisfactory condition, please contact us at firstname.lastname@example.org within 5 days of delivery and we will work with you to quickly resolve the issue.
To help us quicken the process, kindly send us an email with the following:
Once we’ve received the returned goods, you will receive the refund amount of your original purchase. Kindly note that this does not include the shipping cost for returning the goods.
We recommend using a trackable shipping service so we can monitor the status of your return and process your refunds quicker.
Kindly note your bank may take up to 21 business days to show the refund in your bank statement.
If your refund does not show in your bank statement after 21 business days, please contact us for assistance.
If you have any questions regarding refunds or how to return your item to us, please contact us at email@example.com.