Refund & Cancellation Policy

We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction.

Autoship Subscription:

Our Autoship subscription allows you to schedule regular shipments of supplements to your home. You have two options to choose from:

• Monthly subscription:
  Your order will be charged and shipped every month.
  
  
• Quarterly subscription:
  Your order will be charged and shipped every 10 weeks (currently available in select countries).

Subscription commitment: 

The minimum commitments for subscriptions are designed with your best interests in mind, as we have observed that most customers experience significant results within 90 days.

Please note the following minimum commitments for each type of subscription:

• For AS-Monthly:
  The first 3 charges/orders must be completed
  
  
• For AS-Quarterly:
  Only the first order, equivalent to 3 Charges/orders,

Money-Back Guarantee: 

We stand behind the quality of our products and offer a 180-day money-back guarantee that can only be claimed after consuming the product for 90 days.

Why is it claimable after 90 days?

Autoship Subscription Cancellation:

Once you have fulfilled the minimum commitment, you can cancel your Autoship subscription. Please follow the step-by-step cancellation process here.

Order Cancellation For Autoship Subscriptions:

• To ensure a smooth cancellation process, it is best to contact us before your next order is charged
• Please be aware that cancellations and returns for autoship subscriptions are only accepted within 90 days from the date of purchase, and the item must be returned in its original condition.

Please follow the instructions so you can go ahead with your cancelation/return request smoothly.

**Orders placed during the commitment period cannot be canceled or returned.

Manage Your Subscription:

We understand that preferences may change over time. Therefore, you can swap your product or bundle within your subscription. Also, you can pause the next charge for up to 3 weeks if you need a temporary break.

One-time Purchases:

Money-Back Guarantee:

90 days money-back guarantee from the delivery date of the first order of each unique product/bundle

Cancellation:

Cancel your order through Self-service within 12 hours before it’s fulfilled.

Return:

• Returns are only accepted within 90 days of the purchase date, and the item must be in its original condition.
• Defective items/Package

Please follow these instructions to proceed with your cancelation/return request smoothly.

Please don’t hesitate to contact us with further questions regarding refunds or the return process. Our customer service is operating 24/7

Refunds:

• For Money-back guarantee claims, please contact us; our friendly customer support team will help you.

• For orders canceled within 12 hours, refunds are processed instantly and will reflect on your statement based on your payment method

• For Returns:
  Once the return is processed, please contact us upon the tracking update on the courier’s portal, we will issue a refund, and it will reflect on your statement based on your payment method

• Please note:
  Late or missing refunds: There is often some processing time by the banks before a refund is reflected in your bank statement. Hence refrain from filing a dispute as it would delay the refund process, sometimes by 28 days. If we have processed your refund, and it’s not showing in your bank account after a few days, please get in touch with your bank.

Customs/GST:

Better Body Co. has no control over these charges, as customs policies and import duties vary widely from country to country. For more information on how to pay your customs/GST

Disclaimer: Being well-informed about health-related products before purchasing them is essential. FDA advises consumers to consult with a health care professional before taking any supplement.

Still Have More Questions?

If you have any questions regarding refunds or how to return your item to us, please message us here.