Shipping & Returns

How do our products get shipped to our customers?

Shipping and fulfillment process

 

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Cancellations:

With the self-service feature, you can cancel your orders within 12 hours from the time you placed your order.

This feature is only available for orders that haven't shipped.

Steps to proceed, please refer to this Article.

Returns (Cancelations after shipping):

To cancel your order after shipping, you can choose one of the following options:

  1. Reject the parcel upon delivery
  2. RTS (Return To Sender) the parcel by placing it back in your mailbox with the flag up
  3. To Return to our Facilities: please submit a request here and we will be more than happy to assist you with a return label.

Do update us once you have proceeded with one of the above options, so we are able to process your refund as soon as the return is reflected on the courier tracking system. 

Refunds

  • For orders canceled within 12 Hrs:

Refunds are processed instantly and will reflect on your statement based on your payment method

  • For Returns:

Once the tracking had been updated on the courier’s portal, we will issue a refund and it will reflect on your statement based on your payment method

Please note:
*PayPal:
Refunds are immediate and will reflect on your PayPal balance in real-time.

*Credit and Debit cards:
Processing varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7-14 banking days before it’s reflected in your bank statement.

Exchanges

As far as we take measures to ensure smooth delivery of our goods, there are circumstances outside of our control. As such, we accept exchanges for goods received in non-satisfactory condition.

If there are issues with the goods you receive (eg. damaged condition, wrong product), please send us the details, photo evidence together with your order ID (BB#####) via this form.

We will assess your case and guide you on how to proceed.

Money-back Guarantee:

Yes!We believe that you should only pay for a product if you're happy with it while having sufficient time to experience and benefit from our products.

These are our money-back guarantee policies:
One-time purchases come with a 90-day money-back guarantee
Autoship purchases come with a 30-day money-back guarantee

So if you didn't see any results consuming our products or you have faced any medical issues related to our products please submit a money-back guarantee request here then we will be able to proceed with the money-back as per our policy.

Shipping Fees

Shipping costs are non-refundable. You will need to pay for your own shipping costs for returning your item. You will receive refunds for your original purchase only.

Once we receive the returned goods, we will immediately process a full refund. Note that bottles returned must not be damaged.

You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.

Customs and Import Charges

For orders outside US, your customs may charge handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Better Body Co. has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend checking with your customs for current charges before you order, so you are not surprised by charges you were not expecting.

Late or missing refunds

Note that there is often some processing time by the banks before a refund reflects in your bank statement.

If we have processed your refund and it's not showing in your bank account after a few days, please contact your credit card company and bank.

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